By commencing treatment you are deemed to have acknowledged and have agreed to be bound by these Terms & Conditions.
1. THE AGREEMENT
This agreement is between the patient/client (referred to as ‘you’, ‘your’ and “client”) and Harmony Physiotherapy(referred to as ‘Harmony Physiotherapy’, ‘we’ or ‘us’). Where a person as a parent, guardian or attorney arranges treatment on behalf of another under their care, they agree that they will be bound by these Terms. In these circumstances, the references in these Terms to ‘you’ and ‘your’ shall include, as well as the patient/client, the parent, guardian or attorney.
Please read these terms carefully. They provide the basis on which you will be provided goods and services by Harmony Physiotherapy, its staff, contractors and service providers.
Rates & payment Our current standard physiotherapy and class rates can be found under the services section of our website.
Self-payment Payment for physiotherapy services is due at the time, or on the day of treatment. Website payments are taken at the time of booking. We accept cash and card payments. Payment by bank transfer (BACS) is available on request.
Health insurance cover Harmony Physiotherapy is a registered provider for a number of major health insurance companies. Please note we are not currently registered with BUPA UK.
As a service to our clients, we currently invoice insurers directly. However, we do reserve the right to ask patients to settle their account directly in full at any time and claim reimbursement from their insurer. For ‘pay and reclaim’ policies, fees are due as for self- pay clients. Ultimate liability and responsibility for full payment remains yours at all times.
Should you wish to use health insurance cover towards the cost of your treatment, you are required to bring the following details to Harmony Physiotherapy at the start of your appointment:
It is the client’s responsibility to check the number of authorised sessions (except with Nuffield Health/hcml) for the current course of treatment and the number of authorised sessions in total. Failure to provide complete and accurate insurance authorisation details prior to the commencement of your course of treatment means that you will be required to pay for treatment (as per our stated fees) prior to or during each session. Harmony Physiotherapy is unable to obtain or confirm policy or authorisation details on your behalf; it is your responsibility to confirm your insurance cover and any potential shortfalls, excess or policy clauses that may affect cover.
Some insurers use care guidelines that may not match the professional medical opinion of our medical professionals. In some cases, this may mean that your insurer will not pay for certain elements of your care and in such cases you agree to cover the cost of your care, as per our stated Fees. Once all authorised treatment sessions have been exhausted you will automatically be transferred onto our standard physiotherapy fees unless prior notification is provided of additional treatment authorisation. Insurers may require an update report from you or your medical professional prior to authorising additional sessions. In all instances it is your responsibility to ensure that further treatment has been authorised and the details provided to Harmony Physiotherapy in full prior to any further appointments. Any appointments undertaken by you without prior notification of authorisation will be charged at our standard fee rate.
This agreement is between you and Harmony Physiotherapy and you are ultimately responsible and liable for all payments.
2. LATE PAYMENT & OUTSTANDING ACCOUNT CHARGES
For accounts outstanding for more than seven days following a clinical session we reserve the right to charge a reasonable administration fee. Failure to settle your account in full or to respond to subsequent invoice reminders may lead to additional administrative charges.
In the case of any funding disagreements between you and your insurer, you remain ultimately responsible for settling your Harmony Physiotherapy account in full within seven days of being notified. You will be required to settle any outstanding amounts in the event of non-payment or part-payment by the insurer for any reason, including due to an excess, undertaking more sessions than authorised, or due to did-not-attend (DNA) appointments or late- cancellations; regardless of the timescales involved.
3. NON-ATTENDANCE AND CANCELLATION
We charge a cancellation fee of 100% of the appointment fee if you cancel within 24 hours of the appointment time or if you fail to attend without giving prior notice. Please note that insurance companies may not pay these cancellation charges and you will therefore be invoiced directly.
4. ADMINISTRATIVE & ADDITIONAL CHARGES
We reserve the right to charge for any additional administrative time other than that which would reasonably be required to fulfil your appointment booking and payment and to communicate with your GP or medical consultant. Such administrative examples include: clinical reports or copies of clinical records, handling of rejected or late payment fees.
5. DISCHARGE REPORTS
As a matter of good practice, and in line with some insurance policies, Harmony Physiotherapy may send a report to your general practitioner, consultant, or insurance company. Please inform us if you do not wish them to do this.
6. CONFIDENTIALITY & ACCESS TO MEDICAL RECORDS
Harmony Physiotherapy is committed to maintaining strict confidentiality and protecting your personal information.
7. CONTACT DETAILS
It is important that you keep us updated of any changes in your contact details. We cannot be held liable should you fail to update.
All children under the age of 16 must be accompanied by a parent or legal guardian. We reserve the right to refuse treatment without a guardian and the client will be charged at the full rate.
All appointments must be paid for at the time of booking. Appointments booked online can be paid by PayPal or via bank transfer to: